Account Deletion

We value your privacy and believe that you should have full control over your account and personal information. This page explains the account deletion feature of our app, which allows you to permanently delete your profile and all associated data from our servers. Please read on to understand how it works and what to expect.

HOW TO DELETE YOUR ACCOUNT

FROM THE APP PROFILE SCREEN 

1.       Access Account Deletion: Navigate to the “My Profile” screen within the app.

2.      Find “Delete Account”: Look for the “Delete Account” option.

3.      Confirmation: You’ll be asked to confirm your decision. This is an irreversible action, so please make sure it is what you want. 

4.      Deletion Process: Once you press “Delete Account”, your account and all related data will be immediately and permanently deleted from our servers.

5.      Logout: You will be automatically logged out of the app, and any attempt to log in again will require you to go through the sign-up process anew.

Unable to Access the App?

If you are unable to access the app and wish to delete your profile, please follow these steps:

1.       Send an Email: Send an email to our customer service team at support@oneos.com

2.      Subject: In the subject line of your email, please mention “Profile Deletion Request.”

3.      Provide the Following Information:

    •   Full Name: Include your full name as registered in the app.
    •   Email Address: Provide the email address associated with your app account.
Our Customer service team will process your request promptly. Please allow up to 7 business days for the deletion process to be completed.

WHAT HAPPENS WHEN YOU DELETE YOUR ACCOUNT?

1.       Data Deletion: All of your personal information, including your profile, preferences, and usage history, will be permanently erased from our servers and databases.

2.      Logout: You’ll be logged out of the app immediately. 

3.      No Recovery: Please note that once you delete your account, there is no way to recover it, and you won’t be able to access any of your old data. You will essentially start with a clean state. 

4.      Re-Sign up: If you choose to use our app again in the future, you will need to sign up again as a new user.

YOUR PRIVACY MATTERS

We take your privacy seriously and have implemented this feature to give you more control over your data. If you have any questions or concerns about our account deletion process, please feel free to contact us.

We hope you find this feature useful and that it enhances your experience with our app. Thank you for trusting us with your data.